At LensGo.shop, we stand behind the quality of our products.
2-Year Warranty Coverage
All products sold on LensGo.shop are covered by a 2-year warranty from the date of purchase.
What the Warranty Covers
- Manufacturing defects
- Hardware malfunctions under normal use
- Faults not caused by misuse or external damage
What the Warranty Does Not Cover
- Physical damage (drops, cracks, water damage, fire, etc.)
- Damage caused by misuse, improper installation, or unauthorized repairs
- Normal wear and tear
- Accessories or consumables unless stated otherwise
How to Claim Warranty
If you experience an issue during the warranty period:
- Contact our support team
- Provide your order number and a description of the issue
- Our team will guide you through repair, replacement, or refund options if applicable
Warranty Resolution
Depending on the issue, we may:
- Repair the product
- Replace the product
- Offer a refund or store credit (if repair or replacement is not possible)
For any warranty-related questions, please contact us via our Contact Us page.